Frequently Asked Questions
Here are answers to commonly asked questions we receive on a regular basis. Please read this page before contacting us.
Game Questions
The first thing to remember is that all LWorks games are free of viruses and malware. Several antivirus software suites flag our games most likely due to the built-in interpreter our games use to run code. Below is info on how to deal with this for Windows Defender.
Windows Defender
If Windows Defender has blocked a game from running, you have a few ways of dealing with this. Under Windows 10 you can press Windows key plus A to bring up the action center. If you tab until you enter a list box, you can move downward until you find a message about Windows Defender blocking a virus. From there, press enter and results will open. There should be a list of viruses Windows Defender has found. Press enter on the most recent one, and tab to restore. Pressing this button should restore the .exe file.
If you would like to adjust the way Windows Defender works whether to disable it, or change your list of excluded folders, follow these steps under Windows 10:
- Press Windows + I to open settings.
- Tab once to the list box and navigate to Update & Security. Press enter.
- Tab once to the list box that appears and navigate to Windows Defender. Press enter.
- Tab to the Open Windows Defender Security button and press enter.
- If your focus lands on the virus & threat protection button, press enter. Otherwise, tab until you hear this button.
- Tab until you land on the virus protection & Threat Settings button. Press enter.
To add a folder exclusion:
- Tab until you land on the "add or remove folder exclusions" item. Press enter
- Choose the "add exclusion" button which should already be selected after doing the previous step.
- A menu will pop up. You can choose either file or folder. It's recommended to choose folder to exclude the entire LWorks folder in case you install future games.
- If choosing a folder, tab to the tree view, and browse your hard drive to find the LWorks folder. For reference, this is usually located in "C:\Program Files (x86)\LWorks"
- When you find the folder, press enter in the tree view to change focus to this folder.
- Tab to "select folder" and press enter. You have now excluded the LWorks folder and can play future LWorks games with no trouble.